Refund policy

Refunds & Our Frozen-Arrival Guarantee

Arrives frozen or we make it right — replacement or refund. Every box of wild Louisiana shrimp is packed with dry ice in an insulated cooler and should arrive frozen. If yours doesn't, we'll send a replacement or give you a full refund, including the $19.99 shipping. You choose.

How to make a claim. Email info@lastisland.co on the day your box is delivered with:

• your order number,
• a photo of the shrimp, and
• the date and time you received the box.

What isn't covered. We can't cover boxes left out after delivery, for example a box left outside overnight and brought in the day after it was delivered. Please bring your box in and freeze the shrimp on delivery day. We also can't cover boxes sent to an incorrect address entered at checkout. If that happens, contact us and we'll do our best to help.

No returns on seafood. For food safety, we can't accept returns of seafood once it has shipped. If something is wrong, contact us and we'll make it right as described above.

Wrong or missing items. If something in your box doesn't match your order, email us on the day it's delivered and we'll fix it.

Cancellations and changes. You can cancel or change a one-time order any time before it ships. Subscription orders can be skipped, rescheduled or cancelled before the next renewal from your account (see our Cancellation policy).

Merchandise. If a shirt or hat arrives damaged or misprinted, email us a photo and we'll replace it.

Refund timing. Approved refunds go back to your original payment method, usually within 5–10 business days.

Questions? Email info@lastisland.co. We're a small Louisiana team and we read every message.